Training series · 3 sessions
04.03.2027 – 07.04.2027
KölnOnly 10 places available
Training series OT-SE-01.27
In person
Your training dates
Availability: as of 06.11.2026.
Service Excellence
PROFESSIONAL CUSTOMER CONTACTS
A customer is dissatisfied, a complaint needs to be resolved, or expectations differ. In such moments, the way you conduct the conversation determines whether a viable solution is reached. This training develops your service skills based on real customer situations and your personal service style.
Who is this training suitable for?
Employees with regular customer contact who want to improve their service quality and communication skills.
Your personal benefit.
- Identify personal strengths and service pitfalls with LIFO®
- Clarify customer needs in a targeted manner
- Handling complaints and grievances constructively
- Communicate reliably on the phone and in person
The benefits for your company.
Your company strengthens the professional handling of customer requests and the maintenance of reliable customer relationships.
This is what you can expect.
- LIFO® service style analysis
- Professional initial contact and needs assessment
- Customer feedback and objections
- Complaints and grievances
- Telephone communication
- Customer retention talks and networking
Procedure, scope and practical application.
Three modular training days with LIFO® analysis, practical phase and feedback.
Learn about our training approachKey data and included services.
- Scope
- 3 modularly structured days
- Group size
- 4 to a maximum of 12 participants
- Investment per person
- 1.695 € plus VAT.
- Delivery format
- In person
The exercises, analyses, and transfer modules mentioned in the training profile are part of the described program. We will clarify any further included services and potential additional costs in your specific offer.
The minimum number of participants does not guarantee that the event will take place. We will confirm the date, details, and conditions personally.
Your next opportunities to participate.
Choose a training series and check all dates, location and included services.
- 04.03.2027 – 07.04.2027Availability: as of 06.11.2026.Service Excellence, Cologne, 04.03.2027 – 07.04.2027. Dates: 4 March 2027, 5 March 2027, 7 April 2027.
- 29.09.2027 – 26.10.2027Availability: as of 06.11.2026.Service Excellence, Munich, 29.09.2027 – 26.10.2027. Dates: 29 September 2027, 30 September 2027, 26 October 2027.
Training series · 3 sessions
29.09.2027 – 26.10.2027
MünchenOnly 10 places available
Training series OT-SE-02.27
In person
Your training dates
Availability: as of 06.11.2026.
Your inquiry is non-binding. Please have all dates, location, details, and included services confirmed.
Your questions about the training.
Open training or in-house: Which is a better fit?
In open training courses, you learn with participants from other companies. In-house training courses are designed specifically for one organization. Which option is better depends on your goals and circumstances.
Can I contribute my own situations?
Working on professional scenarios is part of our approach. You will find information about the required preparation and practical exercises in the schedule for each training course.
Do I need any prior knowledge?
Please note the target group and any prerequisites for the training. If you are unsure, we will be happy to advise you on your selection.
What is included in the price?
The services included are listed in each offer. Please pay particular attention to materials, analyses, in-depth training days, and any potential additional costs.
Is my inquiry already a binding booking?
Your inquiry is non-binding. We will review the selected training series and get back to you. Your inquiry does not yet constitute a binding booking.
Manage customer contacts professionally and find convincing solutions even in difficult situations.
Would you like to address this topic within your own company?
We will discuss your goals and clarify how the training can be designed for your team.
Discuss the in-house option