Conflict resolution and mediation
PROFESSIONAL CONFLICT MANAGEMENT AND MEDIATION
4 days in 2 modules plus a follow-up day
Dates on request
Clear communication. Constructive collaboration.
Clearly address expectations, constructively handle conflicts and find common solutions – in the team, in leadership and in customer contact.
Good collaboration requires clear communication. Do you want to align expectations, understand different perspectives, or address conflicts early on? Our training courses support you in consciously shaping communication situations and reaching sustainable agreements.
Suitable open training sessions.
- Conflict resolution and mediationConflict resolution and mediation
- Understanding emotions and strengthening communicationEmotional intelligence
- Communicate messages clearlyRhetoric – Body language – Presentation
- Depending on your goals: Reflect on leadership conversationsLeadership Check Up
- Depending on your goals: Shape customer conversationsService Excellence
Tools for your conversation situations.
Emotional intelligence
UNDERSTANDING YOURSELF AND OTHERS BETTER
2 days
Dates on request
Rhetoric – Body language – Presentation
Communicate messages clearly and present them convincingly.
2 days
Dates on request
Leadership Check Up
PUT YOUR OWN LEADERSHIP PRACTICES TO THE TEST
2 days
Dates on request
Service Excellence
PROFESSIONAL CUSTOMER CONTACTS
3 modularly structured days
Dates on request
In person
Next course start · Cologne
Only 10 places availableAs of 06.11.2026
In person
Next course start · Munich
Only 10 places availableAs of 06.11.2026
Dates and practical phases.
The training days of your selected open courses on a shared timeline.
- Service ExcellenceAvailability: as of 06.11.2026.Service Excellence, Cologne, 04.03.2027 – 07.04.2027. Dates: 4 March 2027, 5 March 2027, 7 April 2027.
- Service ExcellenceAvailability: as of 06.11.2026.Service Excellence, Munich, 29.09.2027 – 26.10.2027. Dates: 29 September 2027, 30 September 2027, 26 October 2027.
You can request your desired series without obligation. We will personally confirm the date, location, and availability.
Strengthening collaboration within the company.
Topics such as team communication, professional facilitation and team development can be tailored to your situation in an in-house program.